Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Our items are hand-picked from multiple suppliers in different regions of the world in order to provide diversity not only in design, but also in cost. Our goal is to serve as a one-stop shop where denim lovers can get what they need, no matter what their budget is at any given time.
Select items are NOT eligible for return. Please read the entire item description for details before making your purchase. If eligible, please submit your request for return within 2 days of receiving your order to email@example.com. When approved, we will email return instructions, where you must ship your return item within 6 days of receipt. If you ever have an issue with your order, please contact us directly at firstname.lastname@example.org and allow 48 hours for a reply.
Please refer to the Returns Policy for further detail.
We only ship to U.S. and Canada at this time and all shipping is free!
There is a 2-4 business day processing time, where you will be notified of your shipping once payment has been verified.
COVID-19 NOTICE: Prior to the current Public Health Crisis, most orders were received within 12 business days. Though most of our items ship from the U.S., shipping is unpredictable at this time.
Delave Guarantee: Any order that is not received within 20 business days will be refunded, regardless of the stated return policy.
If you need to have your order expedited, please email us at email@example.com!
Delave Denim Co. is an American online denim apparel store, operating out of the states of Maryland and Delaware.
We will gladly cancel your order as long as you submit your request to firstname.lastname@example.org BEFORE it has been shipped.
Delave Guarantee: To combat shipping frustrations related to the current Public Health Crisis, ANY order that is not received within 20 business days will be fully refunded to the original payment method, regardless of the stated return policy.
For a smooth shopping experience, please read the product description before making your purchase. All information about sizing, to include a sizing chart (if applicable), can be found in the description and product images.
We are eager and honored to help you with your queries! If you cannot find the answers to your questions here, there are 4 ways to get in touch!
1 .You may utilize the chat box within our shop
2. Send us a DM to @delave_denim_co
3. Call us at 302-308-5161
4. Email: email@example.com
Yes, all of our wooden sunglasses are made of real wood. Options consist of Zebrawood, Walnut Wood, Bamboo Wood, and Ebony Wood, and Cherry Wood.
Absolutely! All of our merchandise is 100% authentic, to include clothing from our Designer Den! We source these items specifically from Italy, where the delivery is within 10 days of the order! These items are not eligible for return, however.